Course Title: Quality Tools for Continuous Improvement

Prerequisites: None

18 Classroom hours held in (6) 3-hour session. Maximum class size is 25.

To clarify the critical difference between customer satisfaction and customer enthusiasm. How to begin and maintain continuous process improvement using proven tools interactively in a variety of real-world simulations.

1. Using 17 proven tools to identify problems, develop solutions, monitor progress, and measure results
2. Focusing on quality as a continuous process rather than a single event
3. Identifying the quality needs of both internal and external customers
4. Building in a higher level of quality from the bottom up
5. Increasing the power of these tools dramatically by using them in combination

Beneficial to:    Managers, team leaders, and team members.