Prerequisites:

Prerequisites: None

18 Classroom hours held in (6) 3-hour session. Maximum class size is 25.

To show participants how to translate customer needs into product requirements at each stage of the production process. To show how to develop and analyze the interrelated planning matrices that are the essential building blocks of QFD to result in high quality, value-added products that meet or exceed customer expectations.

1. Ensuring product quality using proven QFD tools
2. Constructing and evaluating QFD planning matrices
3. Managing complex design tasks more efficiently
4. Research customer perceptions and evaluate past customer research

Beneficial to:    Managers, team leaders, and team members.