Solving Problems
(120.008)

 The objectives for this session are listed below. Class may be taken separately or as part of the Certificate of Supervision.

 OBJECTIVES:

  • Problem Solving Principles for Organizations

  • The Leader’s Role in Focusing Creative Energy

  • Preliminary Questions

  • One-Minute Decision Making

  • Problem Solving and Trouble Shooting

  • Using a Systematic Approach

  • Step 1.   Assess Realty

  • Step 2 or 3.  Clarify Goals

  • Step 2 or 3.  Define the Problem

  • The Problem Statement

  • Step 4.  Gather Data and Analyze - Four Tools for Clarifying the Problem and Finding Its Root Causes

  • Step 5.  Generate Alternatives

  • Step 6.  Implement the Best Solutions - Implementation Chart

  • Step 7.  Follow up and Evaluate - Resource and Barrier Analysis

  • Idea Generation – Scamper

  • Risk Taking & Traps

  • Exercise – Lost at Sea

  • Decision Making – Consensus

  • Exercise – Good Samaritan

  • Insights and Applications