Effective Communication
(120.002)

The objectives for this session are listed below. Class may be taken separately or as part of the Certificate of Supervision.

OBJECTIVE:

• Communication:  A Key to Success

• Communication:  What Is It?

• The Importance of Communication

• The Anxiety of Interaction Overwhelm

• Looking Through the Lens of Perceptions

• Perception:   Seeing What We Want to See

• Building the Bridge of Effective Communication

• The Elements of Communication

• Types of Communication

• Nonverbal Communication

• Listening

• Listening Styles

• The Impediments to Effective Listening

• Five Steps to Effective Listening

• Determining Your Listening Quotient

• Communication Channels

• How to Communicate

• Assertive vs. Aggressive Communication

• Understanding Why Communication Breaks Down

• Structuring Your Critical Comments Effectively

• Communication Assessment

• Effectively Processing Critical Comments from Others

• Case Study 1 - Tom Henry

• Case Study 2 - Sandra Trevor

• Case Study 3 - Ken Schwartz

• Insights and Applications