Roles & Responsibilities
(120.001)

The objectives for this session are listed below. Class may be taken separately or as part of the Certificate of Supervision.

 OBJECTIVES:

• Interpersonal Styles Survey

• Learning Objectives

• The Realities of Supervision

• Why Do People Work Here?

• The Supervisor’s Role – Real Impact on Real People

• The Span of Control & Sphere of Influence

• The Supervisor’s Roles in the Organization – Expectations

• Tradition

• Shifting Models of Supervision

• The Multiple Roles of a Supervisor

• The Multiple Hats of the Supervisor

• Supervisor Skills for Success

• Attitudes & Beliefs

• Where Do You Stand?

• Defining Success as a Supervisor

• The Emergency New Employee – Workforce Realities

• Demographics

• Organizational Trends in the New Millennium

• Taking Charge of the Transition to Supervision

• The Eight Telltale Signs of Micromanagement

• Case Study 1 –Allison Harper

• Case Study 2 –Todd Fulton

• Case Study 3 –Carlos Burton

• Insights and Applications